Occidental Aranjuez

We booked a Deluxe suite and were staying solely as a stop-gap and somewhere to relax before an appointment in Madrid the next day. We arrived, and to my surprise, the Spa was fully booked, which we didn't think was made clear through the website and was one of the key reasons we wanted to stay at this hotel. The receptionist, whose name I'm not sure of, was phenomenal. She called up the Spa multiple times to see if there was a possibility of someone who had canceled to make space for us. In the end, she got us in due to a cancellation, making the stay what we hoped it would be. Exceptional customer service at this hotel, and the breakfast was five stars. We'd 100% come again.

Three of us stayed twice - one night on the way to our holiday destination and one on the way back to Madrid airport a week later. The staff were very friendly, helpful and welcoming... the lady on reception in particular, and she remembered us upon our return. Rooms were spacious, clean and with large and comfortable beds. Very pleasant evening meal and superb breakfast. Safe parking. Nice location.

the breakfasts were great. the social area at the bar was pleasant. A good place to gather. Good location, not in town but close. pleasant staff. bed was comfortable and the pillows were great!!!

Great hotel, very comfortable with the most amazing friendly staff, not sure if they are just like this or have been trained to be friendly! Swimming pool outside which we didn't use unfortunately as the weather was not good. Free car park on the road outside the hotel.

The reception staff were really helpful and cheerful throughout especially Carlos (also Victor during our checkout). Enjoyed the massage by Maria in the spa. Spa facilities and swimming pool are really nice and the breakfast was delicious with variety. The rooms were spacious, clean and comfortable.